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Product returns

The users of the Store reserve the right to withdraw from a concluded sales contract through the Store within a period of 14 calendar days from the delivery to them of the Products. To this end, they must send within the above deadline to the email address of the Store ( a clear statement regarding their decision to withdraw, according to the attached Model Withdrawal Form. In this case the user is charged with the cost of returning the Products. The products are accepted only if they are returned in the condition in which they were sent, without their packaging being damaged or damaged. In particular, due to the nature of the Products, which is related to health protection and hygiene reasons, it is explicitly stated that the above right of withdrawal does not apply in the case of Products whose packaging has been “opened” or unsealed in any way.

In case of exercising the above right of withdrawal, the user of the Store is obliged to return the Products to the Pharmacy, through which he procured them, accompanied by the purchase receipt or the invoice issued for their purchase, without unjustified delay and definitely within 14 days. the day on which he announced his decision to withdraw.

Also, in case of timely exercise of the right of withdrawal and if there is no reason to exclude this right, the Pharmacy through which the Products were sold, is obliged to return the money paid by the user without undue delay and definitely within 14 calendar days from day on which he was informed of the consumer’s decision to withdraw. However, he is entitled to withhold the refund until he receives the Products back or until the consumer provides proof that he has sent the Products back, whichever comes first. The refund is made, upon written instruction of the user of the Store, to a bank account belonging to the user who exercised the right of withdrawal.

Order cancellations

You can cancel your order, if you wish, free of charge, provided that the products have NOT been shipped from the Pharmacy and within 8 working hours (working hours are considered from 09:00 am to 17:00 pm) from the submission of the order.


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    For purchases over 59.90€

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    Shipping Charge 8.90€

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