Phone IconPhone delivery (+030) 210 94 20 393 Mo. - Fri. 09:00 - 17:00 Pin IconKnossou 3 P. Faliro, Athens

Terms of use

The website www.twinspharmacy.gr is the online store for the sale of Cosmetics, Nutritional Supplements, Baby Products and all kinds of “paramedical items” via the internet (hereinafter “the Store”), by pharmacists STELLA THEOLOGOU & MARIOU 99 THEO (99) FALIROU), address KNOSSOU 3 P.FALIRO, PC17564 # of the company with the name “ΣΥΣΤΕΓΑΣΜΕΝΑ ΦΑΡΜΑΚΕΙΑ ΣΤΕΛΛΑΣ ΘΕΟΛΟΓΟΥ – ΜΑΡΙΑΣ ΘΕΟΛΟΓΟΥ Ο.Ε.” (Tax Identification Number 998725799 – P.FALIROU Tax Office) based in Greece, at the address KNOSSOU 3 – P.FALIRO, PC 17564 (hereinafter “Pharmacy”). These Terms of Use (hereinafter referred to as the “Terms”) are intended to state in a clear, unambiguous and comprehensible manner, in accordance with the principles of good faith and good business ethics and the provisions governing the validity of legal acts, terms that govern and regulate the relations of the Pharmacy with the respective visitor of the Store and / or consumer who concludes a contract through the Store, in accordance with the applicable applicable legal provisions concerning the conclusion and execution of contracts remotely.

Each entry, tour and transaction through the Store, makes you a visitor / user of the Store and / or a customer of the Pharmacy, through which your respective contract is concluded. Before proceeding with your tour of the Store and / or the use of its services, please confirm that you have read and fully understand these Terms and that you accept them, as any use and / or your transaction through the Store presupposes and implies automatically your full and unconditional acceptance of these Terms.

Each user / visitor visits and uses the website www.twinspharmacy.gr exclusively at his own risk, and its content can not be considered, in any way, that it provides direct or indirect advice or encouragement to users / visitors to proceed any action.

The Pharmacy makes every effort to ensure the accuracy, completeness, validity and clarity of the information and the general content of the Store. Nevertheless, it does not bear any responsibility or guarantee to the users / visitors, for the security and the content of this website. The users / visitors of the Store acknowledge and accept the inability of the Pharmacy to control all its content and the services offered through it.

Products sold – Liability

The products sold through the use of the Store are products available from the Pharmacy (hereinafter the “Products”), which concludes, in its name and on its behalf, the respective distance selling contracts with the users of the Store. The characteristics and other accompanying data (eg indicative identity, any instructions, etc.) of the Products sold are available and you can be informed by following the search instructions listed in the Store and selecting (click) the name of the respective product. The prices listed in the relevant catalogs next to each product include the corresponding VAT.

The Pharmacy is not responsible for side effects and damages from the use of ordered Products due to incorrect selection of Products by the user and / or negligent or improper use of the Products. The seller of the Products is liable only for deceit and gross negligence in case of proven real defects or lack of agreed properties according to articles 534 et seq. Of the Civil Code. In such a case the seller’s liability is limited to the obligation to replace the defective Product.

The Pharmacy is not responsible for deficiencies in the availability of the Products, due to any reason, as well as for any temporary or permanent inability to provide its services and / or for delays in the acceptance and execution of the orders and delivery of the ordered Products for reasons that cannot be returned. fault of its own (indicative reasons of force majeure, extreme weather events, pandemic, strikes, malfunctions of the cooperating courier companies, accidental deterioration or destruction of the Products before delivery to the user malfunction of the online payment processing provider or host provider or internet service providers, incorrect user data) fulfillment of its obligations. Any liability of the Pharmacy is limited to the obligations assumed by the contract with the consumer, in respect of which reasonable efforts will be made to be fulfilled within a reasonable period of time.

The Products available through the Store are presented (indicative information, names, photos, illustrations, etc.) “as is”, without any explicit and / or in any way presumed guarantee for their quality and / or any quality .

Personal Data

Although navigation in the Store is possible without the disclosure of your personal information, you can benefit from more services if you agree to disclose certain personal information depending on the service you are interested in. For example, for the purpose of creating a personal account ………… you will be asked for your contact details (eg name, mailing address, telephone, email), for correspondence with the Pharmacy and the Store you will also need to Let us know your contact details (eg for submitting complaints, for receiving information / promotional material) etc.

However, a prerequisite for starting and processing your transactions is the disclosure by you of some of your personal information, such as your name and contact details, your payment details (eg your credit card number), your address for sending your order etc. Also, when you navigate the Store using your personal account ……… the Pharmacy may collect information from your computer operating system, your browser and the address of the internet provider (IP) to measure it traffic history, ordering history and purchasing interest in order to improve its services or keep an internal accounting file.

The Pharmacy carries out any collection, storage and processing of personal data, provided voluntarily by users / visitors, in accordance with the General Regulation of Personal Data 2016/679 (GDPR) and the applicable legislation (Law 4624/2019 and N. 3471 / 2006) and following the explicit special consent provided by these Terms and for the purposes and to the extent required for the operation of the Store and the provision of individual services related to the operation of the Store and their best service.

The Pharmacy may collect, store, store and process personal data provided by users / visitors of the Store, for the following purposes: to provide services chosen by users / visitors through this website (eg purchase of products, information for new products, participation in competitions, etc.), for the best service of users / visitors, for the collection of information from users / visitors (feedback) about the offered products and services of the Store and their improvement based on the information collected, for the information of the users / visitors for the new products of the Store, for the information of the users / visitors for offers of the Store, as well as for any competitions, for the advertising and promotion of Products, for market research and communication with users / visitors, to improve the recognizability of the Store.

Holder and responsible for processing the file of the above personal data that has been created for the above purposes will be the Pharmacy, in the headquarters of which the above file will be installed.

ΑποδThe recipient of the personal data to be provided by the users / visitors of this website is the Pharmacy, which may forward it to companies or individuals cooperating with it, for reasons of functional and computer service of the transactional relations with the said users / visitors ( eg courier companies, etc.), as well as for statistical and historical reasons. If the user / visitor has chosen to receive information and advertising-promotional material, the Pharmacy may, of the user / visitor currently providing the relevant consent, disclose his personal data to third parties for the advertising of the Products of the Store, as well as companies conducting market research or other similar activity.

By using the services of the Store and the consequent acceptance of these Terms, the users / visitors provide their explicit and unconditional consent for the collection, storage and processing of their personal data in accordance with the above.

Users / visitors who have disclosed their personal data, as subjects of personal data for the maintenance and processing of which they have given their consent, reserve the right to update, access, correct, object and delete such personal data in accordance with existing legislation.

Each user / visitor guarantees for the accuracy and authenticity of the personal data that concern him and that he submits to the Store, as well as for his right to submit this data.

The Pharmacy opposes the collection of personal data of minors and its policy is not to collect or process data of these persons. Minor visitors to the Store may access it and its services only with the consent and under the supervision of their parents or guardians, without the obligation to submit their personal information. In case of submission of such data by minors, the Pharmacy immediately deletes the relevant information.

Security – Cookies – Links

The Pharmacy recognizes the importance of the issue of security of personal data of users / visitors of this website and makes every reasonable effort, with the most modern and advanced methods, to ensure their security. Users / visitors, however, should be aware that sending confidential information via email is not the safest way to communicate, as there is always the risk of reading this information by third parties.

Users / visitors who do not trust the Store are requested not to visit or make use of this website or the services offered through it. Also, users / visitors are required to use anti-virus software, trojan horses, time bombs, or other malicious programs and items.

Like most websites on the internet, the Store has the ability to use cookies to provide the visitor / user with information and better services (order status, personal settings, etc.), as well as for the most efficient and immediate processing. of orders. Cookies are alphanumeric small files, which are sent and stored on the computer of each visitor / user, storing settings and choices he has already made in the Store, so that they appear automatically during his next visits to the Store and facilitate the Pharmacy in understanding the way in which it makes use of the Store. Like most websites on the internet, the Store has the ability to use cookies to provide the visitor / user with information and better services (order status, personal settings, etc.), as well as for the most efficient and immediate processing. of orders. Cookies are alphanumeric small files, which are sent and stored on the computer of each visitor / user, storing settings and choices he has already made in the Store, so that they appear automatically during his next visits to the Store and facilitate the Pharmacy in understanding the way in which it makes use of the Store. It is noted that cookies do not cause damage to the computer of visitors / users, nor to the files stored on them. It is clarified, however, that through the settings of your browser you can at any time delete already stored cookies, prevent the installation of new cookies or ask to be asked every time a cookie is to be installed on your computer (for more information you can contact your browser’s service page).

In the Store it is possible to find links that lead to other websites, which are managed by third parties or which belong to third parties (natural or legal persons) not affiliated with the Pharmacy. In this case, it is clarified that the Pharmacy bears no responsibility for the content of these linked websites and their use by visitors / users, as they are outside the Store and outside the control of the Pharmacy. The indication of these links does not imply a statement of the Pharmacy regarding the reliability, security and content of them, the services and products provided through them and their use is the sole responsibility of the visitors / users. Therefore, for any problems that may arise during your browsing of these linked sites or in connection with your transactions with them, please contact their administrators directly, who are solely responsible for these sites.

Behavior and obligations of users / visitors

Users / visitors are required to comply with all relevant Greek, European and International laws and regulations, including indicative and non-restrictive laws relating to the protection of intellectual property, protection of personal data, etc. Users / visitors must also make use of this website and the services offered through it in accordance with good manners and these Terms.

Κάθε χρήστης/επισκέπτης του παρόντος δικτυακού τόπου υποχρεούται περαιτέρω να μην προβαίνει σε πράξεις ή παραλείψεις που ενδέχεται να βλάψουν ή να διαταράξουν τη λειτουργία του Καταστήματος και την πρόσβαση Each user / visitor of this website is further obliged not to take any actions or omissions that may harm or disrupt the operation of the Store and third party access to it, or that may jeopardize the provision of services offered through it . The use of the website in an illegal manner or in a manner contrary to these Terms, gives rise to an obligation of the Pharmacy to compensate for any positive or negative damage suffered by the above behavior. Also, each user / visitor is obliged not to provide false information about himself, not to impersonate any other person, not to send spam or group mail, nor multiple copies of messages, and not to collect information about other users / visitors of the website without their consent, including financial data and email addresses.

The non-compliance of any user / visitor of this website with the applicable law and / or these Terms, gives the Pharmacy the right to take the necessary measures and to take any necessary action to address this behavior. Thus, in such cases, the Pharmacy is entitled, for example, to deny access to services provided through this website or to delete, edit or move messages.

Any costs or compensation that may be required to be paid by the Pharmacy due to breach by a user / visitor of its obligations arising from these Terms, shall be borne by that user / visitor, who is obliged to pay them to the Pharmacy immediately and without having to appeal. the latter in the courts.

Order – Order cancellation – Withdrawal

placing an order of Products constitutes a binding offer to purchase the said Products and creates an obligation for the user to pay to the Pharmacy, through which his order will be executed, at the total price indicated when submitting the order, as it includes the value of the Product, Φ .PA, packaging and shipping costs, other applicable charges and any discounts to which you are entitled as a visitor / user. Your order is completed by accepting the sending of a written confirmation email (confirmation email) to you at the e-mail address (e-mail) that you indicated when submitting this order. Otherwise, if you do not receive a confirmation message of your order, please contact the Store immediately at contact@twinspharmacy.gr in order to request the successful completion of the submission of your order.

The Store uses a mechanism to cancel an order (in whole or in part) that has already been registered and has not yet been shipped for delivery. For any cancellation of an order (in whole or in part) you should send an e-mail to contact@twinspharmacy.gr, or call 210 9420393. This option is offered to you if the Products have not been shipped from the Pharmacy and within 8 working hours (working hours are considered from 09:00 am to 17:00 pm) from the submission of the order.

The users of the Store also reserve the right to withdraw from a concluded sales contract through the Store within a period of 14 calendar days from the delivery to them of the Products. To this end, they must send within the above deadline to the email address of the Store (contact@twinspharmacy.gr) a clear statement regarding their decision to withdraw. In this case the user is charged with the cost of returning the Products. The products are accepted only if they are returned in the condition in which they were sent, without their packaging being damaged or damaged. In particular, due to the nature of the Products, which is related to health protection and hygiene reasons, it is explicitly stated that the above right of withdrawal does not apply in the case of Products whose packaging has been “opened” or unsealed in any way.

Σε περίπτωση άσκησης του ανωτέρω δικαιώματος υπαναχώρησης ο χρήστης του Καταστήματος υποχρεούται να In case of exercising the above right of withdrawal, the user of the Store is obliged to return the Products to the Pharmacy, through which he procured them, accompanied by the purchase receipt or the invoice issued for their purchase, without unjustified delay and definitely within 14 days. the day on which he announced his decision to withdraw. Also, in case of timely exercise of the right of withdrawal and if there is no reason to exclude this right, the Pharmacy through which the Products were sold, is obliged to return the money paid by the user without undue delay and definitely within 14 calendar days from day on which he was informed of the consumer’s decision to withdraw. In case of exercising the above right of withdrawal, the user of the Store is obliged to In case of exercising the above right of withdrawal, the user of the Store is obliged to return the Products to the Pharmacy, through which he procured them, accompanied by the purchase receipt or the invoice issued for their purchase, without unjustified delay and definitely within 14 days. the day on which he announced his decision to withdraw. Also, in case of timely exercise of the right of withdrawal and if there is no reason to exclude this right, the Pharmacy through which the Products were sold, is obliged to return the money paid by the user without undue delay and definitely within 14 calendar days from day on which he was informed of the consumer’s decision to withdraw. However, he is entitled to withhold the refund until he receives the Products back or until the consumer provides proof that he has sent the Products back, whichever comes first. The refund is made, upon written instruction of the user of the Store, to a bank account belonging to the user who exercised the right of withdrawal.

Promotional messages

The Store provides you with the opportunity for your visitors / users to choose to be informed about new Products, as well as for any other offers and services by sending advertising – informational messages to the e-mail or postal address or to the phone you have requested, if you choose activation of the relevant feature. You are always given the opportunity to terminate this service by sending a relevant request to the email address contact@twinspharmacy.gr.

Contact the Pharmacy

Any visitor / user of the Store can contact the Pharmacy by phone at 210 9420393 or in writing electronically at contact@twinspharmacy.gr, or by mail to the address of the Pharmacy listed above.

Intellectual property rights

The names, images, logos, trademarks and insignia that represent and / or are related to www.twinspharmacy.gr and that appear on this website, are the property of the Pharmacy or third parties and are protected by Greek, European and international laws on intellectual and industrial property. Their use is expressly prohibited without the prior written permission of the Pharmacy or their legal holder. The products, brands, trademarks and insignia of third parties, which appear on this website, are the intellectual and industrial property of those who are solely responsible for them.

In any case, the appearance and display of the above on this website should in no way be construed as a transfer or concession of their express or implied license or right to use them.

Liability of the parties

In your capacity as a visitor / user of the Store and by accepting these Terms and browsing the Store, you responsibly declare that you are legally competent to enter into the relevant contracts through the Store, as well as to use the Store under terms and conditions referred to herein. Also, as a visitor / user of the Store you agree and accept that you are financially responsible for any use of the Store, as well as for the use of your personal account by others – including people who reside with you and thus agree to supervise any use of the Store, which is done by minors using your account or name.

Furthermore, the Pharmacy does not guarantee that the content of the Store and the quality of the services provided through it will meet the needs, requirements and expectations of its users / visitors. Any direct, indirect or incidental damages arising from access to and use of this website, do not create liability for the Pharmacy, its executives, employees or associates.

The Pharmacy is in no case liable for any claims (civil and / or criminal), nor for any damage (positive or negative, consistent, indicative and not restrictive, divisive and / or cumulative in loss of profits, data, lost profits, monetary satisfaction, etc.), which arises for users / visitors of this website, or for third parties, for reasons related to the operation or not and / or the use of the website and / or inability to provide Products, services and / or information available through it. In addition, the Pharmacy is not responsible for any damage or loss, or infection from cyber viruses and / or other malicious software, to the computer or other electronic medium used by a user / visitor to access this website, nor is it responsible for damage related to inability to perform, error, omission, interruption, defect, delay in operation or transmission or system line drop, etc.

In any case, the Pharmacy, including its consultants and employees, is liable only for fraud or gross negligence and only for positive damage and this liability may not exceed the value of the Products sold.

Applicable law and other terms

The Pharmacy reserves the right to modify or renew in writing these Terms, without notice, which will be valid from the date of posting in the Store. Failure and / or delay in exercising any right of the Pharmacy can not be interpreted as a waiver and / or weakening of it.

Any provision of these Terms, whether desired or rendered invalid or void by the competent Greek courts, shall cease to be valid, without prejudice to the validity of the other terms.

Your navigation, use and transaction with the Store, as well as these Terms, are governed by Greek law and are interpreted accordingly. Any dispute arising out of and / or in connection with the navigation, use and transaction through the Store, or relates to these Terms, is subject to the exclusive jurisdiction of the courts of Athens, Greece.

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